Support

Get fast answers to common issues

We created this page so you can get an immediate answer to your question.

If your question is not answered below, please click here to email us.

Top 5 Support Questions

After you complete your purchase the order confirmation webpage should display your Activation Key and instructions on how to activate the software.

You should also receive a confirmation email that contains your Activation Key and a link to the activation instructions webpage for your records.

If you do not have your Activation Key please click here to email support.

To activate Net Gain Seller, please follow these steps:

  1. Click the grey "Enter Activation Key" button located at the bottom of the Net Gain Seller program.

  2. Enter your Activation Key exactly as it appears in your confirmation email, then click the "Activate Now" button.

Please check your Activation Key and try re-entering it.

Note: Activation Keys are specific to each product and cannot be used in another product. Please make sure you are entering the Activation Key for Net Gain Seller from WealthTrek Software, LLC and not an Activation Key for a product from another company.

Note: Our Activation Keys are 8 digits long and contain numbers only. They do not contain dashes or letters.

You can type your Activation Key manually or you can copy and paste it by following the steps below:

  1. Highlight your Activation Key with your mouse (e.g. hold down your left-mouse button then drag your mouse over your Activation Key).

  2. Copy your Activation Key by holding down the "CTRL" key on your keyboard then press the "C" key at the same time. Alternatively, you can also copy by clicking the "Edit" option in the toolbar located at the top of your screen then selecting "Copy".

  3. Click your mouse in the "Activation Key" field in Net Gain Seller.

  4. Paste your Activation Key by holding down the "CTRL" key on your keyboard then press the "V" key at the same time. Alternatively, you can also paste by clicking the "Edit" option in the toolbar located at the top of your screen then selecting "Paste".

After you enter your Activation Key, click the "Activate Now" button.

To get your Activation Key, please click here to email support.

To follow the uninstall instructions, please click here.

Download / Installation Questions

You can install Net Gain Seller by clicking the link below:

    https://www.wealthtreksoftware.com/download.aspx

Note: If you already purchased, you must enter your Activation Key. You can find this information in your order confirmation email. If you do not have your Activation Key, please click here to email support.

Activation Questions

After you complete your purchase the order confirmation webpage should display your Activation Key and instructions on how to activate the software.

You should also receive a confirmation email that contains your Activation Key and a link to the activation instructions webpage for your records.

If you do not have your Activation Key please click here to email support.

To activate Net Gain Seller, please follow these steps:

  1. Click the grey "Enter Activation Key" button located at the bottom of the Net Gain Seller program.

  2. Enter your Activation Key exactly as it appears in your confirmation email, then click the "Activate Now" button.

Please check your Activation Key and try re-entering it.

Note: Activation Keys are specific to each product and cannot be used in another product. Please make sure you are entering the Activation Key for Net Gain Seller from WealthTrek Software, LLC and not an Activation Key for a product from another company.

Note: Our Activation Keys are 8 digits long and contain numbers only. They do not contain dashes or letters.

You can type your Activation Key manually or you can copy and paste it by following the steps below:

  1. Highlight your Activation Key with your mouse (e.g. hold down your left-mouse button then drag your mouse over your Activation Key).

  2. Copy your Activation Key by holding down the "CTRL" key on your keyboard then press the "C" key at the same time. Alternatively, you can also copy by clicking the "Edit" option in the toolbar located at the top of your screen then selecting "Copy".

  3. Click your mouse in the "Activation Key" field in Net Gain Seller.

  4. Paste your Activation Key by holding down the "CTRL" key on your keyboard then press the "V" key at the same time. Alternatively, you can also paste by clicking the "Edit" option in the toolbar located at the top of your screen then selecting "Paste".

After you enter your Activation Key, click the "Activate Now" button.

To get your Activation Key, please click here to email support.

The reason the grey "Enter Activation Key" button is no longer visible is because the software is already activated.

To confirm that Net Gain Seller is activated, please follow these steps:

  1. Open Net Gain Seller.

  2. Click the "About" button located at the top of the program.

  3. Examine the "Status" field. If it reads "Activated", the program is running in the full version mode.

If you don't see the grey "Enter Activation Key" button, and Net Gain Seller does not have a status of "Activated", please click here to email support.

We're sorry. We were unable to connect to the License Server due to one of the following reasons:

  1. Your computer may currently not be connected to the Internet. You can test your Internet connection by opening your web browser and visiting a web site.

  2. If you have a firewall, it may be blocking Net Gain Seller from connecting to the Updates Server. In your firewall, please make sure "NetGainSeller.xlsb" and "Excel.exe" are allowed access to the Internet. You may also try closing and reopening Net Gain Seller.

  3. We may be experiencing a temporary problem. Please try again later.

Note: If you continue to get this message, click here to email support.

We're sorry. Our License experienced an error due to one of the following reasons:

  1. You may have mistyped your Activation Key. Please check your Activation Key and try re-entering it.

    Note: For instructions on how to enter your Activation Key, click here.

  2. We may be experiencing a temporary problem. Please try again later.

Note: If you continue to get this message, click here to email support.

We're sorry. We were unable to connect to the License Server due to one of the following reasons:

  1. Your computer may currently not be connected to the Internet. You can test your Internet connection by opening your web browser and visiting a web site.

  2. If you have a firewall, it may be blocking Net Gain Seller from connecting to the Updates Server. In your firewall, please make sure "NetGainSeller.xlsb" and "Excel.exe" are allowed access to the Internet. You may also try closing and reopening Net Gain Seller.

Net Gain Seller is now running in deactivated mode.

To check your license status, please connect to the Internet then click the "Check License Status" button located at the top of the Net Gain Seller program.

Note: If you continue to get this message, click here to email support.

Your stored Activation Key and/or License Certificate are corrupted.

Net Gain Seller is now running in deactivated mode. You must re-enter your Activation Key to activate the full version of the software.

Note: For instructions on how to re-enter your Activation Key, click here.

If you lost your Activation Key, please click here to email support.

Your license is expired. To order a new Activation Key and re-activate Net Gain Seller, please click here.

Program Questions

You can open Net Gain Seller by double-clicking its icon on your Windows desktop (look for the icon that has the name "Net Gain Seller" beneath it).

Note: If you don't see the icon on your Windows desktop, you can also open the program by doing the following:

  1. Click the "Start" button located in the bottom left-hand corner of Windows.

  2. Select "All Programs" (appears directly above the "Start" button when you click it).

  3. Select "Net Gain Seller" from the menu that appears.

  4. Click on "Net Gain Seller".

To follow the uninstall instructions, please click here.

Updates Questions

We're sorry. We were unable to check for updates due to one of the following reasons:

  1. Your computer may currently not be connected to the Internet. You can test your Internet connection by opening your web browser and visiting a web site.

  2. If you have a firewall, it may be blocking Net Gain Seller from connecting to the Updates Server. In your firewall, please make sure "NetGainSeller.xlsb" and "Excel.exe" are allowed access to the Internet. You may also try closing and reopening Net Gain Seller.

  3. We may be experiencing a temporary problem. Please try again later.

Note: If you continue to get this message, click here to email support.

We attempted to automatically check for updates multiple times but could not connect to the Updates Server.

Automated checks occur when the "Activate Updates (recommended)" box is checked on the "Updates" screen.

We could not automatically check for updates due to one of the following reasons:

  1. Your computer may not have been connected to the Internet recently.

  2. Note: You can manually check for updates at any time by clicking the "Updates" button located at the bottom of the left-hand menu, then clicking the "Check For Updates" button.

  3. If you have a firewall, it may be blocking Net Gain Seller from connecting to the Updates Server. In your firewall, please make sure "NetGainSeller.xlsb" and "Excel.exe" are allowed access to the Internet. You may also try closing and reopening Net Gain Seller.

  4. We may be experiencing a temporary problem. Please try again later.

Note: If you continue to get this message, click here to email support.

We're sorry. We were unable to install the update due to one of the following reasons:

  1. The update did not download completely.

  2. We may be experiencing a temporary problem. Please try again later.

Note: If you continue to get this message, click here to email support.

Email Questions

To fill out our unsubscribe form, please click here.

Ordering Questions

Yes, we have a 14-Day Free Trial so you can see for yourself how Net Gain Seller can streamline your reselling business.

Net Gain Seller is good for 6 months of unlimited use for your particular edition.

Yes, you can use your debit card as long as there is a Visa or MasterCard logo on it.

After you complete your purchase the order confirmation webpage should display your Activation Key and instructions on how to activate the software.

You should also receive a confirmation email that contains your Activation Key and a link to the activation instructions webpage for your records.

To get your Activation Key for Net Gain Seller right now, click the link below:

https://www.wealthtreksoftware.com/ngs/order.aspx

We are looking forward to welcoming you as a new member!

To email us and request automatic renewal cancellation, please click here.

The charge on your credit card is either for a new license you recently ordered or for the biannual renewal of an existing license you own.

If you are not completely satisfied with your order -- and it is within 30 days from the date of your order -- please click here to email us for a refund.